IPR Files Update to FCC IP Closed Captioning Complaint Against Amazon

In December, IPR filed a complaint on behalf of several deaf and hard of hearing consumer groups against Amazon.com, alleging violations of the Federal Communications Commission’s rules requiring closed captioning for Internet Protocol (“IP”)-delivered video programming. Amazon responded to the complaint, admitting to delivering covered programming without captions but offering a myriad of excuses for doing so. IPR student Margarita Varona helped prepare a response to Amazon, filed yesterday on behalf of IPR’s client, Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI), and several other deaf and hard of hearing consumer groups including the National Association of the Deaf (NAD), the Deaf and Hard of Hearing Consumer Advocacy Network (DHHCAN), the Association of Late-Deafened Adults (ALDA), the Hearing Loss Association of America (HLAA), the California Coalition of Agencies Serving the Deaf and Hard of Hearing (CCASDHH), and the Cerebral Palsy and Deaf Organization (CPADO). Based on observations made by Dr. Christian Vogler, Director of the Technology Access Program (TAP) at Gallaudet University, the response noted that Amazon has continued to violate the IP captioning rules and urged the FCC to impose substantial sanctions against Amazon.

 

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